3D CAD Viewer Application Specialist (f/m/d) for the US, located in Aachen, Germany
Job-ID: ITX03-VAS-D4U
Join our team at The Kisters 3DViewStation, where we specialize in fast, powerful 3D CAD and 2D viewing solutions for the manufacturing industry. With over 25 years of experience, we prioritize flexibility, performance, and user-friendliness in our industry-leading viewers, enabling you to focus entirely on your tasks.
Trusted by over 3,000 companies worldwide, our customizable and scalable solutions offer modern interfaces, high-performance viewing, advanced analysis, and seamless integration capabilities with leading systems. Developed closely with customer requirements in mind, our products come in desktop, VR, and HTML5 web versions, including the online collaboration platform VisShare, all equipped with APIs for seamless integration into various management systems. Explore our cutting-edge technologies and be part of revolutionizing the visualization landscape.
Key Responsibilities:
- Pre-Sales and Application Support, mainly for our US customers
- Provide expert guidance to customers on how to effectively utilize our software to streamline their tasks and achieve their objectives
- Assist in the installation and configuration of our software products, ensuring a smooth and efficient setup process for our clients
- Analyze and troubleshoot issues reported by customers, identify workarounds and delivering effective solutions to maintain optimal operations
- Advocate for the interests of our customers within internal teams, ensuring that their needs and concerns are understood and addressed promptly and effectively
- Communicate customer requirements and feedback to the development team, playing a key role in facilitating continuous product development and enhancements
- Gather customer requirements and demonstrate application usage
- Work with sales management in identifying opportunities with existing and new customers
Requirements:
- Completed education or degree in Computer Science, Information Technology or equivalent experience
- 2 -5 years experience in presales or technical support capacity
- Ideally US native speaker, or excellent communication skills in English, with the ability to convey technical concepts and application usage in an understandable manner
- Depending on need: willingness to work during US working hours in order to serve our US customers
- Strong teamwork skills and a willingness to collaborate in a dynamic environment
- Understanding of Computer Aided Design (CAD) and/or the usage of various mechanical 3D CAD software is a plus
- Knowledge of engineering and mechanical product design is a plus
- Familiarity with multiple industries such as Transportation and Mobility, Aerospace, and Manufacturing
- General understanding of various PLM (product lifecycle management) systems
Benefits:
- Flexible and family-friendly working time models
- Remote work options
- Career model
- Regular internal training and external professional development
- Performance-related remuneration for all employees
- Subsidized lunch in the in-house casino (depending on location)
- Joint celebrations, team events and meetings
- Company pension scheme
- Job bike (company bike leasing)
- Further benefits and offers to make your work and private life more enjoyable can be found [here].
Have we sparked your interest?
Then apply now!
Please send your application to:
jobsUS(at)viewstation.de