Visualization for After Sales/MRO, Service and Spare Parts

The problem:
The previous 3D viewer of the CatalogCreator from Quanos (formerly TID Informatik) required a plug-in that had to be installed locally and that had to have local access to the data to be visualized. To eliminate this limitation, an HTML 5 solution was sought that only requires a modern browser, but no further client-side installation.

The solution:
Quanos decided to use the 3DViewStation WebViewer version. It is an HTML 5 solution that works the same on PCs as it does on mobile devices, without requiring more than one browser on the device. With the 3DViewStation, 3D CAD data can be loaded directly from different 3D CAD systems. If there are very complex assemblies, they can be pre-converted using the KAS batch tool, which reduces loading times to seconds, even for the largest construction crews.

The benefits:
With the 3DViewStation WebViewer version, the CatalogCreator can now be operated on any end device, even on smartphones and tablets. Short loading times ensure high acceptance among users. Since the 3DViewStation can also be operated offline and at the same time used as an authoring system in the case of the preparation of the spare parts data, and also has export options in 2D formats that are still used, the ideal and future-proof solution has now been found.

The problem:
Today, machine manufacturers use e-mail and apps to inform their service staff about necessary work. Often, however, only a customer name and an address are given here, perhaps also which machine it is. However, it could often be an advantage if the service employee could assess exactly what the problem is and how it could be solved while on the road. And whether any spare parts are required, without which a repair would not be possible. This requires graphics that run even on smartphones and that also get by with a small bandwidth.

The solution:
With the 3DViewStation WebViewer version, the service employee can see exactly where the problem occurs on the machine while he is on the move. He can now access current and historical status information of the affected component. It provides links from a part to related maintenance and troubleshooting documentation and information about required replacement parts.

The benefits:
The forthcoming assignment can be better assessed while on the move. If it is clear that spare parts are required, use that is pointless at this point in time can be avoided and costs saved. Since some machine manufacturers also operate the 3DViewStation on the machine itself, the additional effort for such a solution is negligible.

The problem:
Many manuals and technical documentation are still printed or published in 2D today. Internal departments often work on the content, but there are also many external service providers. Colleagues often receive 3D CAD data from which they have to derive images or vector illustrations themselves. These are then often transferred to editorial systems or incorporated directly into documents. Since editors are not CAD specialists, they need an easy-to-use tool to get their job done.

The solution:
The Kisters 3DViewStation desktop version is often used here. 2D and 3D CAD data from a wide variety of CAD systems and also neutral formats can be read and processed. This includes isolating subassemblies, changing colors or transparencies, attaching annotation or free-standing text, exploding assemblies, and attaching balloon graphics. The individual processing steps are created in views and then exported as images or vector drawings in the desired data format.

The benefits:
With an intuitive tool, 3D CAD data from a wide variety of sources can be processed quickly and easily. In addition, the 3DViewStation is cheaper than a CAD system.