If problems occur, the log file provides information on the cause of the problem:
▪Setup Log: Located in the installation directory and provides an overview of the installation history as well as the activation if it was done via the setup.
▪Aktivator Log: You can open it directly from the 3DViewStation. To do this, click on License in the Folder area of the Help tab. The directory %public%\Documents\Kisters is opened. In it you will find the LAC subfolder with the detailed log files for licensing.
▪Client-Log: You can open it directly from the 3DViewStation. To do this, click Userin the Help tab in the Folder area. The directory %userprofile%\Documents\Kisters\ViewStation is opened. In this folder you will find the subfolder Logs with the files of the logged-in user.
If the activation server for validating the key is not available (error: 900), because there is no connection to the Internet due to a proxy server, for example, the KISTERS License Activator window remains open. In this case you have the possibility to enter your login data in order to start the deactivation/activation again.
In case of existing problems, if an e-mail program is installed, you can send an e-mail directly to our support with all necessary information or save this information to the clipboard and send it to us via one of your preferred ways.
When starting the 3DViewStation Desktop, one or more corresponding error messages appear. As a result, some formats can no longer be opened. Our importers require certain Microsoft Redistributables. You can download these individually from Microsoft or from us as a package (see chapter Download).
Note: The redistributables rarely need to be updated, so it is not necessary to reinstall the redistributables with each client update. If necessary, this will be mentioned in our release notes.